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Faq |
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Q: Are your shoes original or fake，whether it is leather or not?
A: Our shoes are real(original) and they are made by leather. in addition, our shoes are very popular with our customers, have a good reputation.
Q: If I buy shoes from your site, should I pay shipping fee?
A: No, you needn’t, all shoes are shipping free, what’s more we will send you a gift, you don’t need to pay premium, all goods free tax.
Q:Shipping Information ,how do i know you have shipped my goods.
A:after we shipped your order , we will send you a tracking number .that will show you where your goods right now on line .
Q: If I want to buy shoes from your site, how do I pay?
A: you can pay it via pay pal, western union, credit card, T/T, money gram. Look at the following:
1)PAYPAL：xinlianfa@hotmail.com
2) Western union:
Want to know more about western union
Please visit: http://www.westernunion.com
First Name:
Last Name:
Address:
Zip Code:
TEL:
MTCN: money transaction control number
Note: After buyer do the payment, please sent an email to our finance manager
(E-mail )
3) Money gram
First Name:
Last Name:
Address:
Zip Code:
TEL:
Note: After buyer did the payment, please send an email to our finance manager
(E-mail )
4）credit card
Q: Is your site scam?
A: I think you do no need to worry about it, our site is secured, and all payment is done online through 100% secure “http”.
Q: Where is your company?
A: We are locate in China
Q: are your shoes picture the same as the actual of the site?
A: yeah, it is the same as the picture in site with original box .
Q: how can I get a wholesale price?
A: If you buy more shoes and use western union payment, we will give you some discount. It can save more money for you, so I think it is the best choice for you.
Q: how long should I wait for the shoes to be received?
A: after you paid it we will send your order by EMS in 24hours,and we will give you the tracking number so that you can track it in http://www.ems.com.cn/english-main.jsp , then it will take 4-7days to get to you .
Q: I want to pay for one order with you, but there is marked “decline”, why?
A:1. Some of credit card was set trade password by owners, so it needs to be unlocked by them.
2. When you overdrive your credit card but don't do the payment in time or overdrive too much within resignation time, it may lead to the credit card frozen.
3. The information of credit card submitted by owners is not correct.
Q: I want to cancel or change the order, can I?
A: When an order has sent to you from our site, we are generally unable to change or cancel your order. If you want to change the order, choose another shoes style, you can come to our customer service talk to us, we will respect your choice.
Q: Does your company have a return policy?
A: We only accept return when we sent wrong size or style. We will gradually accept return in brand new condition, all shoes purchased can be returned to our site in brand new condition with original box. But it maybe 7days from the day the shoes are delivered to our company. |
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